Returns & Refund Policy
At EverydayPaw , we stand behind the quality of our products and want both you and your furry friend to be completely satisfied with your purchase. If something isn’t right, we’re here to help.
🐾 Returns
· We accept returns within 30 days of your order being delivered.
· To be eligible, your item must be unused, in its original condition, and in the original packaging.
· Unfortunately, we cannot accept returns on items that have been opened, used, or damaged after delivery.
🐾 Refunds
· Once your return is received and inspected, we’ll notify you by email.
· If approved, your refund will be processed back to your original payment method within 5–10 business days.
· Shipping costs are non-refundable. If you received free shipping, the cost of shipping may be deducted from your refund.
🐾 Exchanges
· Need a replacement? If your item arrives damaged or defective, we’ll gladly exchange it at no cost.
· Please contact us within 7 days of delivery with a photo of the issue so we can arrange a quick solution.
🐾 Non-Returnable Items
· For health and hygiene reasons, we cannot accept returns on:
· Opened or used products
· Gift cards
🐾 How to Start a Return
· Email us at Isaac@everydaypaw.com with your order number and reason for return.
· We’ll provide return instructions, including the return shipping address.
· Once we receive and inspect your return, we’ll notify you of your refund or exchange status.
🐾 Need Help?
· We’re always here for you. Reach out anytime at Isaac@everydaypaw.com, and we’ll make sure you and your pup are looked after.
Collapsible content
How do I use your paw balm?
Use the included wooden spatula to scoop up a small amount of balm. Rub it between your fingers and apply to your dog's paws.
Note: We recommend
How do I store your paw balm?
Storing the paw balm will differ depending on the weather. In hot conditions, the heat can cause the balm to melt and solidify unevenly, causing graininess. We recommend storing the balm in the fridge to avoid this. In colder or normal temperatures, store the paw balm in a cool and dark environment.
How long does your paw balm last?
If stored correctly, the paw balm should last up to a year or more.
Do you ship outside of Australia?
Yes, we ship outside of Australia, although this will be an extra $20 AUD for shipping costs.